That’s right, UPS is not good for my health, therefore I am suspending shipments with them. In the last two months UPS has lost, lied and failed to follow-up with any of my complaints. The lack of customer service is insulting. Aside from the headaches dealing with them its also affected my customers.

It bothers me when a UPS CSR will stand by the driver and confirm delivery was made when the CSR was not physically present. UPS has done this to me twice. Once with a personal home delivery of items I ordered online. The packaged had not been delivered but the screen read it had been delivered that afternoon. Of course I got on the phone inquired and ask they contact the driver. The driver lied and indicated he left the package at my door. Of course the CSR indicated someone might have stolen the package or a neighborhood kid may have taken it by mistake. Right….. Sure…. my neighbors did Okay…. Whatever… Finally the following Morning I noticed the UPS truck near my driveway around 6am. The driver was dropping off the package and placed in behind a bush near the driveway. No call from my local UPS was ever received. Similar situation was experienced by one of my customers; only her package was not delivered or found for 2 weeks.

Aside from those two incidents, they have lost several packages and delivered after the estimated time without any credit or explanation to my customer or myself.

I want my customers to be happy; therefore I will refund shipping cost or offer a percentage back depending on what was purchased. I have been pleasantly surprised by FedEx customer service and most recent the early deliveries of packages. While I will continue to pursuit my complaints with UPS; I will not use them until my Account Manager offers a new discount plan or a service gurantee other than what is provided.

The point of sharing this headache with you; is to encourage you to have an account with UPS, FedEx and USPS. Aside from avoiding area restrictions; you want to always be covered in the event one of the companies goes through a bad customer service spell.

Do any of you miss DHL? Who are you using now for ground shipments or Next Day Air?

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