This week simply flew by. So many things to do and blog about. My time is being consumed with increased sales. I have two new online stores I am working on and will be offering you the information on one of them to follow. I am carefully deciding where to list and how. As well as the payment options that I will accept.

Here are Thursday’s Question and Answer………

Q:  UPS delivered to my customer a package with a vase damaged. I have filed the claim with them refunded my customer and today UPS response is the claim will not be paid due to insufficient packaging. What can I do?

A: You can appeal the decision. Provide them with details about your packaging practices. Refer to UPS packaging guidelines. Most claims are denied initially. Make sure you are using corrugating boxes, peanuts or popcorn and let them know. Double boxing is highly recommended for fragile items. Point out if you in fact marked the box Fragile / Handle w/ Care. You can also request a copy of the inspectors report for your review.

Q:  Do you sell on eBay? Do you like eBay?

A: I do sell on eBay; I will list only when I have the time to dedicate to sales. Keep in mind selling on eBay can give your website or blog good exposure, when using the services they offer properly. I like the exposure and amount of leads obtain from eBay. I find that eBay has a lot of potential and can overcome the slump they are in. I do not like selling only on eBay.

Q:  FedEx is charging me for Duty for a shipment sent to Canada. How can I make sure the buyer pays? FedEx delivered to them without collection the Duty first.

A:  FedEx is simply trying to collect and if they cannot from your buyer they will invoice you. Unfortunately, they are entitled to collect from you. If you are not able to get a hold of the buyer; you should settle the invoice with FedEx. The last thing you want is for this to go to collections. I know that UPS offers you the option to pay the Duty directly. For any shipments sent outside the USA I would recommend that you obtain a quotation first and invoice the Buyer directly. Work directly with your shipper to guide you to obtain accurate quotes. You also do not want to have to pay additional Fees’ if you do not ship out the package on time or any of the Fees are raised.

Q: Can you recommend material to learn about blogging?

A: I would recommend one blogger. I find him to have the best information out there, is well known for his success blogging as well as for his contribution to the blogosphere. A good place to start is with Darren Rowse aka Problogger.  

What is your favorite blog or blogger? What “blogger” has had the most influence for you?

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