Home Base Business Growing Pains
If you are finding that your home base business now needs additional support, but you are not ready to hire anyone just yet. Don’t worry, the internet is ready to help.
Customer Service is key. You might find yourself spending a lot more time, answering emails, confirming orders, tracking etc.. and not much time to answer the phone. Hiring is costly, but a wise investment. If you are not ready, you can always have voice mail take the calls for you. However, customers want contact. It can make a difference between a sale or even an unhappy customer.
When I found myself in need of assistance, but yet unsure of where exactly I was headed with my new found success, I opted to source my calls and snail mail to a Virtual Office.
Virtual Office is great for all working from home and handling a bit more than what you set out for. Moving into an Office Space or Warehouse takes a lot of money and research and time prepare to plan your strategy.
Virtual Office offers you several basic services:
A prestigious business mailing address, Telephone number, answering service, mail forwarding and conference office if needed. The prices for these services or packages vary from company and location. You can search on Google for Virtual Office.
You have other options:
Set up another phone line in your house dedicated to your Customers (Fees Vary)
You can use a service like Yahoo Voice or Skype
You can also, offer an IM service for Free or invest money on Live Chat from your website.
Planning ahead and knowing what your options are will help make your transitions a successful one.
I recall the advice I was given, it was simple: “Growing Pains” those two words can make or break your business. I will share my “Growing Pains” with you in order to serve as a guide to you.
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Hi I am Mommyko at Wonderful Things In Life, I am wondering if you want to sponsor a contest this coming February I appreciate if you can reply. Thanks.
I had no idea how well Skype worked until I saw it used yesterday on Oprah multiple times. It’s awesome!
@ Mommyko – I certainly would entertain it. Go ahead and email me the details at laura@whateverebay.com
@ Elizabeth – I know, Skype is pretty cool. yet, another eBay owned company
Skype completely blew me away, I had no idea it had video phone option, until Joe started using a couple of months ago. And that would be such a great way to connect with customers too.
@ Betty – It sure is. Many customers want instant contact and Skype is not expensive. At some point I will have it set up on this blog. That should be fun.
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Customer service is an attitude that cannot be curtailed or discontinued in a financial downturn. Every company should take the time to review its procedures and processes to provide great customer service
Really great post to read thanks