eBay Buyer Protection & Fee Changes was just announced, actually finally confirmed the fee increase. The fee increase is set to go in effect March 30,2010. I just used the calculator eBay offers to calculate your new monthly fees. Based on the new fee structure I am actually going to see my fees increase about $1,500.00 more with a Store subscription.
I plan to list more variety on eBay but will a lower average fee. Instead of offering large ticket price items, I will try to stay around the $200.00 range.
Here is the link for the eBay fee calculator ebayinkblog.com
Currently, eBay is not my main source to generate sales, my webstore is doing well. I am going to introduce a few new lines of home goods to help increase variety and sales directly.
Aside from the fee changes, eBay is now offering Buyer Protection directly. This may be a good idea for buyers but it does not serve the seller. Ultimately if ebay will determine if the buyer deserves a full refund. If eBay decides on the buyers behalf they will fully refund the buyer but charge your account in full. Whether you like it or not. Below are sections from the New eBay Agreement – to view the entire Agreement you can click HERE.
take a look at this - Line 2 – Anyone that sells online knows that handling time/shipping is always an estimate unless you are selling items you plan to overnight. Again, eBay is good for exposure but no one should make it its only source for sales.
How do you feel of the Buyer Protection ebay is offering? Do you feel that it is protecting you as a seller?
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I figure I would give you a couple of free tools for selling on other marketplaces &to compete against ebay fees- Calculate your selling price with the selling fees by profit margin or gross profit dollars for Google Checkout, Paypal and Amazon Marketplace. Now you know what to charge a customer by using the following free tools, Google Checkout Calculator and an Excel sheet that you can download that will be an Amazon Marketplace fee Calculator.
Here’s how I see it. I sell an item. Buyer has 45 days to decide to keep it or not,maybe even use it. Buyer crys to ebay. ebay decides I should fully refund the buyer and they keep all the fees I have paid them, plus I loose my shipping costs. Buyer returns item to me but not in same condition as I shipped it to him. Now I can add the lost value of the item also! Should I be able to prove the buyer wrong and ebay still refunds him, seems to me like ebay just bought my item. I will be keeping my eyes and ears open for the class action law suit that is surely to come.
The protection fee charges has been announced, Me also going to check that how much my fees has been increased.
Although eBay is increasing its charges I still will continue using it, because I’m very satisfied of their security.
steven that works for ebay and posted on 6-24 is not same steven that posted on 3-4. steven that posted on 3-4 still says dhell with ebay.
I am glad to hear that eBay is as also taking care of its customers comparative to other auctions.
Taking care of “their” customers, it’s not “their” customers. Seems as though eBay takes control of the sellers, gives buyers whatever they cry for and leaves the seller holding the bag(and expenses). Take a look on the site, where are all the independent sellers, where are the auction items? Check your local paper, I’m sure their’s a auction house near you where you can probably find a good deal on a item or at least have fun bidding on it!
I don’t understand, Steven are you trying to say that eBay is just protecting the sellers? From my own experience I can tell that if you buy via eBay and pay through PayPal then you are protected.
Michaela ebay is definately not looking out for the seller.Please read my post of Mar. 4th
I totally agree with you Steven, eBay is just looking for itself, but unfortunately you can’t find a proper alternative to it.
I also had some bad experience with ebay, but what else can I choose? Liquidation or eCratter no way, their services is much worse.
I don’t really use eBay in buying things online, I prefer the sites themselves that offer the product or services. Its quite safe than just talking to someone you do not really know.
This is a good news. At least buyers are not hesitant in buying products at ebay because ebay cares on their customers.
http://www.bidcarny.com is a good alternative to eBay. Low listing fees
To new houses in Idaho: it’s not ebay’s customers. It’s the sellers customers. You’re not buying from ebay. the seller is not an employee of ebay.
To Pauline: you can choose how you want to do your business. google (your city name) yard sales. if no results enter the next larger city name+yard sales. maybe you’ll get lucky and run into “bookoo”. they run the sites kinda like craigslist only 100 times better. i sell a lot of ours.no fees no hassles,no rule changes.just honest folks doing business.
eBay have a lot of products and services to offer. However, every buyer must also be protected so that many will trust their company.
Unfortunately those protection features aren’t always working, I have several friends who lost their money while buying from ebay with so called protection.
The worst thing with ebay’s protection is the so called partial refund if the product you receive is a bit different from what you order.
Don’t ya just love how ebay comes acrossed as a customer’s best friend. doesn’t it just give you a warm fuzzy feeling all over ? not me. I’m a powerseller that has been selling for 11 years. When I started selling if you put in the auction “not responsible for items once shipped” that was the end of it. Now they take away the option to charge for insurance so sellers either risk shipping without it or pay for it out of their own pocket because we are responsible for any item we sell until it gets in the customers hands.
I’ve been always a big ebay fan, i buy alot of things there, since the prices are interesting and its very convenient. However recently i incurred in far too many problems, that made me rethink of my ebay businesses.
Like any website that involves buying and selling items, customers and sellers alike want to make sure that they are taken care of. I know many people in the past may not have had a very good experience dealing with eBay regarding an issue, but as the top auction website online, it has been making some changes to make things easier for both sellers and buyers.
Although eBay is increasing its charges I still will continue using it, because I’m very satisfied of their security.
I should fully refund the buyer and they keep all the fees I have paid them, plus I loose my shipping costs. Buyer returns item to me but not in same condition as I shipped it to him. Now I can add the lost value of the item also. Thank you.
I think this is great. Like any website that involves buying and selling items, customers and sellers alike want to make sure that they are taken care of. I know many people in the past may not have had a very good experience dealing with eBay regarding an issue, but as the top auction website online.