eBay Announces New Resolution Center

Posted by whateverebay

October 19, 2008

eBay Announces New Resolution Center. This is the upgrade from the Dispute Console currently used on eBay.

According to Ted Fong with eBay’s Buyer Experience team:

· Summary of Open / Closed cases

· Search ability

· Filter Case Types

· Cancellation of order

I do not see any options for Sellers to Report Buyers for Non Payment or for False claims. Many buyers are opening claims through Paypal for items “Not as Described” and demanding a full refund.

There are many situations where you may issues a partial credit or full refund on the sale. eBay should offer an option for the Seller to be credited for such claims. Issue partial credit; eBay should issue you partial Final Value Fee credit as well.

Here is the link to eBay’s Announcement

In other eBay announcements…..

Relist Credits Ending for Fixed Price Listings October 22

Beginning October 22, they will no longer offer credit for insertion Fees when Fixed Price items are relisted. Credits will continue to be issued for unpaid items and are now being extended to single quantity Store Inventory Format listings if there is an unpaid item. They are continuing relist credits for Auction-style listings will continue.

Best Match for Store Inventory Format Listings in Search Expansion Box

Increased from 30 to 50 store listings to appear in search. Best match is now used as the sort order for these store items. How they will sort them will be by the following factors:

· Fixed Price Listings

· Recent sales

· Competitive Pricing

· Shipping

· Seller track record

eBay does provide you with a helpful outline of Best Match Tips