For two weeks now, I have been following the case of an eBay seller that lost $1,295.00 plus the furniture and shipping making his total loss of $1,995.00.
Transaction:
-Seller sold a bed with storage drawers for $1,295.00 including shipping.
-Buyer received bed with out storage drawers / contacted seller
-Seller made arrangements to ship the storage unit the following day
-Sent confirmation to Buyer
(in the meantime)
–Once the information was relayed to the Buyer of the shipment, the buyer contacted eBay and opened a claim of Item Not Received.
–Seller responded, accepted claim and informed eBay that storage was to ship that following day.
However, after the SELLER spoke to the claims department over at eBay, SELLER did not feel that the BUYER was honest. SELLER had responded and replied in a timely manner to the Buyer and provided Buyer with shipping information. The BUYER failed to acknowledge any of it.
The SELLER asked eBay to have the BUYER return the bed for a full refund. The representative over at eBay insisted the SELLER should ship the storage and once the signature was provided of delivery to the BUYER - SELLER would GET the FUNDS BACK.
A few days passed, finally the storage arrived and signature was obtained. The BUYER failed to close the claim as had stated in an email to the SELLER. Instead the BUYER escalated the claim and demanded a FULL REFUND claiming that the item was NOT AS DESCRIBED.
SELLER accepted to receive the entire bed with storage. HOWEVER, eBay DID NOT ask or DEMAND that the BUYER return the entire BED. Instead eBay ONLY sent the BUYER ONE label for 150lbs box.
SELLER advised eBay that bed itself weighed 450lbs plus the 150 lbs for the storage. eBay IGNORED SELLER and ADVISED SELLER to wait and eBay would ONLY reimburse BUYER for the storage unit. At this point SELLER had no choice but to accept.
TWO weeks later, eBay has issued a FULL Refund in the amount of $1,295.00 to the BUYER!
Seller has spoke to at least 5 representatives in the CLAIMS office of eBay, each provided a different information and made false promises. The SELLER is OUT the BED, Storage, Shipping and to top it off $1,295.00 PLUS a FEE imposed by eBay called CREDIT CARD FEE.
When running a business, you should make room for the those transaction that just do not work out. Call it a loss, file it as such in your taxes and move on.
I cannot help to see that eBay facilitated the BUYER to steal from the SELLER.
Do you think eBay helped customer steal from Seller?
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Yes with big companies like ebay or paypal it is common for sellers to get ripped off. They have made things a buyer’s market and whatever they say goes. With the current level of buyer protection it is very easy for scammers to take advantage.
this post is very usefull thx!
Just another in a long list of Ebay failures. Just seeing this happen makes me mad; the seller should report Ebay to the Better Business Bureau, this is nothing short of theft.
It’s like Jeremy said.
And from a personal note, I myself have had a bad deal on eBay as a seller, I sold a DVD package, send the DVD to the buyer, and they did a chargeback on their credit card, I was out the money, and the items, never to hear from them again. Oh.. and the buyer claimed my DVD’s were pirated as the reason for the chargeback, crazy stuff, I don’t know how some people can live with themselves when they do that kind of stuff.
Till then,
Jean
They act as en escrow, and send only the money between the two parties. That way your personal information is safe and secure from the multitude of sellers you may use over the years.
I’ve recently started a blog, the information you provide on this site has helped me tremendously. Thank you for all of your time & work.
It seems all too common of an occurance lately. I guess this sort of thing can really discourage the small time sellers on Ebay and encourage more of the big companies setting up shop instead. Which is somewhat of a shame as the rare items are usually possessed by the small time users. Let’s hope this sort of scamming doesn’t happen anymore.
Someone who sold an item on ebay tried to sell me the same one through my email and told me the price was negotiable. we agreed on a price and i sent the money through western union. i live in Georgia, in the u.s. and they lives in Romania.
Never negotiate for anything outside of Ebay unless you know and trust the person. Even Ebay and Paypal recommend all dealings and transactions be done within Ebay so records can be maintained and brought up if needed.
Fraudulent buyers would report to PayPal that they do not receive their order. But I know they did.
I think Ebay doesn’t care about it’s sellers and will side with a buyer nearly 100% of the time. Until recently I was a buyer and seller on EBAY. I had a customer that purchased a laptop from me for $190 + $17 Shipping and insurance, Buyer claims the laptop was damaged in transit so I filed a claim with USPS. Buyer was impatient to get money back and filed a dispute with EBAY. He immediately escalated claim so then EBAY wanted me to issue refund to seller within 72 hours or risk losing Final Value Fees. I refused to issue refund till i received the item back. Now 6 weeks later I still do not have my laptop. Ebay has issued a refund to the buyer and has suspended my account. They also wont issue me a refund or credit the account. Buyer refuses to talk to me or EBAY. SO BE IT F off EBAY
Many Buyer’s on ebay, know how to steal money from Sellers.
Ten easy steps:
1. The Buyer has buyer’s remorse.
2. Buyer claims item was damaged.
3. Item was listed as no refunds.
4. Buyer asks Seller for all of his money refunded, including shipping.
5. Seller offers a reasonable credit or even a 100% buy back without paying all of Buyer’s shipping charges.
6. Buyer refuses, breaks item and files a claim with ebay.
7. ebay steals all of the money Buyer paid to Seller, out of Seller’s paypal account.
8. Paypal charges Seller an additional handling fee.
9. Buyer returns item he broke to Seller and Seller is out all of his money, plus all the paypal fees, plus his item is returned to him busted by the Buyer.
10. ebay gives Buyer back all of the money he paid to Seller.
Wow! how did this happen? I wonder if Ebay really is to blame for this. that sucks!