Coaster Furniture Company has no customer service.

I deal with many vendors a day. Some stand out more than others. Aside from having the best selling items or pricing it is the Customer Service of the vendors that stands out the most. I have been doing business on and off with Coaster Company for at least 10 years, either directly or through my clients.

It has always surprised my how Coaster Company has managed to remain in business for over 20 years with the horrible Customer Service.

Coaster Company carries a vast inventory of home furnishings and décor. The large variety and quality of their items have helped keep them as a desirable account for any small home furnishings store.

This is where all falls apart.

Sales Representatives fail to deliver vital information such as Discontinued Items, Promotions, New Catalogs and most importantly Price Changes. Coaster finally now offers you the ability to check stock online. If only it was accurate……

When it comes to manufacturer defects, good luck. They offer a One Year Warranty but no Customer Service at all to the Consumer. This is most frustrating for consumers when they find themselves purchasing from companies that may no longer be operating. Coaster asks that consumers deal directly with the Retail Store. Therefore, if you are a consumer you will only find yourself getting frustrated.

For retailers; manufacturer defects can certainly impact your business a great deal. Some defects cannot be detected upon inspection of the item; certain defects appear once the item has been assembled. Most frustrating to you and the consumer.

Regular Customer Service agents at the call center offer you no courtesy, most are RUDE and have no knowledge of the items offered. I have written and complained to the management there and received no response. To complain about them is useless. As the CSR’s work together they cover up for each other and I have known them to intercept correspondence to the heads of the departments.

Why can’t they train their Customer Service Agents?

I am know working with two other leading companies of quality home furnishings and décor to allow me to diminish the sales I can generate for Coaster.

My biggest headache with Coaster has been that CSR will take items from my Confirmed Order and sell them to another retailer. This can ultimately can result in a full refund and unhappy customer. Some of the Sales Reps are paid commission or simply just want to favor a single customer. Coaster is HORRIBLE to provide you with any SUPPORT.

I would like to see Coaster train and educate all the representatives, to inspect all merchandise and offer the retailers outstanding support. To keep in mind the Customer Service Representatives are the make-up of their company and without the (retailers and) online retailers; Coaster could no longer be.

If you are interested in opening an account with Coaster you can visit their site at Coaster Company. They do require that you have a retail location and a minimum order of $2,500-$5,000.00. This varies on the location. Again, Coaster offers wonderful items that you can make money on, but be wary about the lack of customer service, discontinued items, price changes and inventory.

My ratings for Coaster are:

Product: 4 out 5

Customer Service: 1 out of 5

How do you deal with companies that offer you no support but yet have wonderful items?

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