Damage Claims
Dining Table Arrived Damaged
This is the time of the year where you DO NOT want to receive that phone call from your Customer. Now, where are we going to have dinner on??
All shipments arriving in for the last minute Thanksgiving Dinner; such as Dining Tables, China Cabinets, Bars, Dinnerware etc…. Can be the worst time of the year (Holidays) to receive [...]
Attempted Delivery
Attempted delivery Notice. When a Freight Company attempts to schedule a delivery to a Residential area they will call for an appointment. If your buyer fails to call back within 24 hours the Freight company will can you for assistance. At this time you should email them and try any other phone numbers listed for [...]
Educating Your Buyer on Freight Shipments Part 1
Educating yourself and your buyer on the delivery of Freight Shipments is critical to your success.
Provide your Buyer with a list of what to look for and expect during delivery. Attach a copy of your Return Policy or provide a link to your site if emailing them. I strongly suggest that you place another [...]
Filing Freight Claims
The process of filing these claims is similar to Ground shipments. I have found most Freight Trucking Companies will have a stronger Claims Department. Usually their Claims Examiners are trained Risk & Loss Insurance Adjusters or Inspectors. This means they are well trained and usually have done their share of field work.
Having a well trained Claims [...]
Upon Notification of Damage
You get the call or email. What are you going to do?
- Ask the buyer to email you images of the box and the contents.
- - Have the buyer identify any visible damage to the outside package
- Did the buyer indicate in the delivery slip the damage? à Check my next post for a form [...]
Filing Damage Claims - Ground
Filing Damage Claims can be time consuming and exhausting. If you do not file your claims on time you will be at a HUGE loss. This can cripple your business and ultimately can cause you to go belly up.
I am going to provide you some helpful tips I have in place for GROUND orders [...]
